/// CONTACT
Contact
Support
/// EMAIL SUPPORT
For support, reach us directly at:
support@moneroex.com/// WHEN CONTACTING US, INCLUDE
01
Your swap ID or transaction reference number
02
The asset pair (e.g. BTC to XMR)
03
Approximate date and time of the swap
04
A clear description of the issue
/// QUICK CONTACT
This form is a visual placeholder. Please email us directly at support@moneroex.com
e.g. Swap #12345 — delayed transaction
Describe your issue...
Send Message (use email instead)
Form submission is not active. Email us directly for fastest response.
/// SUPPORT PROCESS
What to Expect
Response time
Typically within 24–48 hours on business days
Support scope
Swap-related issues, status questions, address problems
Out of scope
We cannot reverse transactions or recover funds sent to wrong addresses