Privacy Policy
Last updated: 2025-01-01
PLACEHOLDER NOTICE
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Introduction
MoneroEx ("we", "us", "our") operates the MoneroEx swap service available at moneroex.com. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to that information. By using MoneroEx, you acknowledge that you have read and understood this policy.
Information We Collect
We collect minimal information necessary to facilitate swap transactions. This includes the destination wallet address you provide, the deposit address generated for your swap, technical metadata required to route and verify transactions (such as transaction hashes and timestamps), and information required to comply with applicable legal obligations. We do not collect your name, email address, or government-issued identification for standard swap transactions unless required by a risk-based compliance assessment.
How We Use Information
Information collected is used solely for swap facilitation and service improvement. Specifically, we use transaction data to execute and track your swap, to resolve disputes or support requests, to detect and prevent fraud or abuse, to comply with applicable legal and regulatory requirements, and to improve the reliability and performance of our service. We do not sell your data to third parties for marketing purposes.
Data Retention
We retain transaction data only as long as required by applicable regulations and internal policies. Swap records may be retained for a minimum period as required by financial regulations in applicable jurisdictions. After the applicable retention period, data is deleted or anonymized. You may request information about our retention practices by contacting us.
Third Parties
We may share data with liquidity providers and exchange partners as required to complete swaps. These third parties receive only the information necessary to process the relevant transaction. We may also disclose information to law enforcement or regulatory authorities when required by law. We do not share personal data with advertising networks or data brokers.
Your Rights
Depending on your jurisdiction, you may have rights regarding the personal data we hold. These may include the right to access data we hold about you, the right to request correction of inaccurate data, the right to request deletion of your data where permitted by law, and the right to lodge a complaint with a supervisory authority. To exercise any of these rights, contact us using the details below.
Contact
For privacy inquiries, contact support@moneroex.com. We will endeavour to respond to all legitimate requests within a reasonable timeframe.