Question 1

What is MoneroEx?

Accepted Answer

MoneroEx is a cryptocurrency swap service that enables users to exchange assets such as Bitcoin, Ethereum, and others for Monero (XMR). The service is designed to facilitate swaps with a focus on privacy, minimal data collection, and a straightforward user experience. MoneroEx does not operate as a traditional exchange with order books; instead it provides direct swap quotes and executes peer-to-peer-style conversions.

Question 2

Do I need to create an account to use MoneroEx?

Accepted Answer

Standard swaps use an account-free flow. You provide your destination Monero address, receive a deposit address, send your funds, and receive XMR — no username, email, or password required. In limited cases involving elevated risk assessments, additional verification steps may be required by applicable compliance obligations. For the majority of routine swaps, no account registration is needed.

Question 3

Is MoneroEx custodial?

Accepted Answer

MoneroEx operates on a non-custodial architecture. Your funds are not held in a MoneroEx wallet or deposit account. The service routes funds directly through the swap process without maintaining a pool of user assets. Funds are only in transit during the brief period required to execute the exchange. You retain control of your private keys before sending and after receiving.

Question 4

Which assets can I swap to XMR?

Accepted Answer

MoneroEx supports swapping several major cryptocurrencies to Monero (XMR), including Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and Litecoin (LTC). The available pairs and supported assets may change over time. Check the swap interface for the current list of supported currencies and available directions.

Question 5

How long does a swap take?

Accepted Answer

Swap duration depends on the source blockchain's confirmation speed and current network conditions. Swaps typically complete within 10 to 60 minutes. Bitcoin transactions require a minimum number of network confirmations before the swap proceeds, which accounts for most of the wait time. During periods of high network congestion, processing may take longer. You can track your swap status using the swap ID provided after initiating a transaction.

Question 6

What is a destination XMR address?

Accepted Answer

A destination XMR address is the Monero wallet address where you want to receive your exchanged funds. This address is generated by your Monero wallet software. A standard Monero address starts with the number 4 and is 95 characters long. A Monero subaddress starts with the number 8. Always copy your address directly from your wallet and verify the full string before submitting it to the swap form.

Question 7

Can I swap BTC to XMR?

Accepted Answer

Yes. BTC to XMR is one of the primary swap pairs supported by MoneroEx. Enter the amount of Bitcoin you wish to swap, provide your Monero destination address, and send BTC to the deposit address provided. After the required Bitcoin network confirmations, your XMR will be delivered to the address you specified. See the BTC to XMR page for step-by-step guidance.

Question 8

What happens if I send funds to the wrong address?

Accepted Answer

Cryptocurrency transactions are irreversible by design. If you send funds to an incorrect address — whether a wrong deposit address or an error in your destination XMR address — those funds cannot be recovered by MoneroEx or any other party. Always verify the complete address before sending. Do not rely on checking only the first and last few characters, as address spoofing attacks are designed to fool partial verification.

Question 9

Are there minimum or maximum swap limits?

Accepted Answer

Swap limits may vary depending on the currency pair, current liquidity, and risk assessment for a given transaction. Minimum limits exist to ensure the swap amount covers network fees. Maximum limits may apply based on available liquidity or compliance requirements. The swap interface will display any applicable limits for your selected pair and amount before you confirm.

Question 10

Is Monero private by default?

Accepted Answer

Yes. Privacy is built into the Monero protocol at the base layer and applies to every transaction automatically. Monero uses ring signatures to obscure the sender, stealth addresses to protect the recipient, and Ring Confidential Transactions (RingCT) to hide transaction amounts. These features are not optional add-ons — they are mandatory for all Monero transactions, meaning all participants benefit from the same privacy guarantees.

Question 11

How do I track my swap status?

Accepted Answer

When you initiate a swap on MoneroEx, you receive a unique swap ID. You can use this ID on the swap tracking page to check the current status of your transaction. Status stages typically include: waiting for your deposit, deposit received and confirmed, swap in progress, and completed. Keep your swap ID in a safe place until the transaction is fully confirmed.

Question 12

What should I do if my swap takes longer than expected?

Accepted Answer

First, check the status of your transaction using your swap ID on the MoneroEx tracking page. Verify that your source transaction (e.g., your Bitcoin send) has been broadcast and confirmed on its respective network using a public block explorer. Delays are most commonly caused by low transaction fees on the sending side or temporary network congestion. If your swap shows as confirmed on-chain but XMR has not arrived after the estimated time, contact MoneroEx support and provide your swap ID so the team can investigate.

Frequently
Asked

Everything you need
to know

FrequentlyAsked

Everything you needto know

Frequently
Asked

Everything you need
to know